Movers And Moving FAQ in West Palm Beach, FL

Frequently Asked Questions

Is Brandon Transfer Moving & Storage Licensed/Registered?

Brandon Transfer Moving & Storage is registered by the State of Florida, License# IM182, the Federal Maritime Commission, #002447 and as an Agent of Allied Van Lines.

Who should I contact with questions during my move?

Please call your moving consultant at any time during your move. They will have or get answers to any questions that may arise. We have a number of professionals at Brandon Transfer Moving & Storage and Allied Van Lines involved in your move, so using a communication source is your best option.

What is the recommended time frame for planning my move?

A good rule of thumb is to allow for four to six weeks notice with your moving company. It’s always better to have more lead time, as we will be more likely to meet your desired delivery schedule.

Do you give free estimates?

Yes! Brandon Transfer Moving & Storage will provide you with a free written estimate.

How can I get an estimate of my moving costs?

To receive a free estimate, call us at 561-683-5000 to set an appointment for us to come out for a survey.

How long should I plan on the site survey to take?

Depending on your home size, the details of your move and how many questions you have for us, we can generally complete your in-home survey between 1 and 2-1/2 hours.  It’s better to leave a more generous window open, as the more information you can provide about your move, the more accurate and efficient we can be in the execution of your move.

When is the best time to move?

The general rule of thumb is to contact your mover at least 4 to 6 weeks before you plan to move, but if your move dates fall between the peak months of May and September, it’s a good idea to allow 6 to 8 weeks if possible. The beginning and end of the month are also popular times to move, so you may find scheduling your preferred date easier if you have the flexibility to choose dates in the middle of the month.

Am I required to be present when the movers arrive?

You should plan to be at your residence both at the start of your move and also after arriving at your destination point to make certain that everything you have contracted is done to your satisfaction and your paperwork is completed. If you are unable to arrange to be there for loading or delivery, appoint someone of a responsible age to act as a proxy in writing.

What type of insurance do you offer?

We have multiple options to protect your belongings should damage occur during the shipping process. We will be happy to review our available coverage plans with you to help you select the option that will best fit your need. There is minimum protection provided at no extra charge, but it’s recommended to declare a higher valuation to cover your belongings adequately in case of damage.

What are my payment options?

Payment is usually required upon delivery for most moves. Payment may be remitted in cash, certified check, money order or most major credit cards. If your move is being paid for by your employer, please make those arrangements well prior to the start of your move.

How are the charges determined?

Charges are based on the weight of your shipment together plus mileage between your origin and the destination for interstate moves. We will be happy to go over the charges as listed when we provide you with your estimate. The estimate we provide will  include packing, crating, transport, uncrating of your belongings and valuation coverage.

Local moves are determined by the amount of time that is required to complete your move. These costs are generally quoted on a per hour basis for labor and the size of van required. The materials and labor for packing are based on a per-piece schedule, but can be provided at an hourly rate if you’d prefer.

For intrastate moves (those within the same state, but over 50 miles), pricing is based on mileage and weight.

Contact us for information on pricing for international moves.

What is the difference between a binding and a non-binding estimate?

A binding estimate is one where the price is guaranteed, not including any services requested outside of the scope of the originally defined and quoted services. For example, if the contents of an outbuilding were not requested to be moved, but on the day of the move, you decide that you want those items to be moved as well. This could also include packing that was not completed as originally planned prior to the arrival of your movers, or possibly requesting additional valuation coverage on the day of the move.

With a non-binding estimate, you will pay based on the actual weight of your shipment and theactual services performed.  If more services or items to be moved are added to the shipment, additional paperwork will be required.

Are you equipped to move my vehicles?

Yes. Allied Van Lines has car carriers available specifically for the transportation of automobiles. If you’re interested in this service, please contact us for more information.

Is it possible to transport my vehicle on the same truck?

If enough room is available, we can transport your automobile with your other belongings. If space will allow, your vehicle may be transported on a car carrier. Contact us with any specific concerns you have.

Is there anything that cannot be moved?

Hazardous materials, pets and plants and pets cannot be loaded on the truck. If you have any concerns or questions about whether or not something can be transported, please contact us. We advise you keep small irreplaceable keepsake items, jewelry, family photos and medical records with you during your move. Also be certain you are carrying any clothing, medications and necessities needed to last your from the time your items are loaded until your shipment is delivered.

How is my upholstered furniture kept from being damaged?

Brandon Transfer protects these items with a heavyweight clear stretch wrap that prevents your furniture from being soiled.

How can I prepare for moving my appliances?

Appliances like refrigerators, washers and dryers should be disconnected. Your washing machine must have a stabilizer installed. If your refrigerator has an ice maker, the water line must be disconnected. If you need assistance with performing these tasks, we can set up an appropriate professional to perform these services for an additional fee.

Will my belongings be the only ones on the truck?

For local and in-state moves, your items will generally be the only goods on the van. Dependent on the shipment size if you are making an interstate move, you will be sharing truck space with other households.

Will my items ever be transferred between vans?

In general, your possessions remain on the truck on which they were loaded. If your load date is not flexible, we will have your belongings picked up and held for the transport that is scheduled to deliver your belongings directly. In some cases, if your street is inaccessible for a large truck, we will need to use a smaller vehicle to your items to the larger trailer.

Do you have temporary storage available?

Yes! Your goods can be stored in a local Allied agent’s warehouse if you are unable to take possession of them immediately. Allied agents the world over are able to provide safe storage facilities for your possessions until you are ready for them. Fees for storage, warehouse handling and delivery charges from warehouse to your final destination will apply. Extra charges for additional valuation coverage will also apply if it was provided for your shipment.

Am I able to access my goods in storage?

Yes, provided you arrange for an appointment in advance to access it. Be advised that access fees may apply.

What is meant by a Delivery Spread?

A delivery spread, or load spread, is the pre-planned span of days needed to load and unload your shipment. As there may be multiple shipments on a truck, we require a range of days to directly load and unload your belongings.

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